RETURNS
We operate a 14 day unwanted return policy on all of our products, unless stated at the time of purchase. If the item is returned to us within the 14 day time period, and is unused and in its original packaging, we will issue you with a refund of the purchase price minus fees.
We can only issue refunds for the cost of the item; we do not refund shipping costs.
We are not liable to cover any shipping costs that you may face when returning your items to us.
To request a return of any item, please email us at info@infernus.co.uk. Any item returned without the appropriate authorisation will be rejected and returned to the customer at their expense.
Any goods agreed as acceptable for return (excluding faulty goods) will be subject to a restocking charge of up to 25% of the net invoiced price, plus an administration fee of up to £120, together with any expense incurred by us as a consequence of accepting the return and/or restoring the items to a condition in which they are fit for resale. For items that are not Infernus branded (Atosa, Prisma etc.), the applicable restocking fees may differ and will be subject to the relevant manufacturer’s or supplier’s terms and conditions.
Once the item has been received by us and checked for damages, we will issue a refund to the original payment method which will reach your account withing 7 to 14 working days.
Spare Parts Policy
Spare parts are non-returnable and non-refundable unless supplied incorrectly by Infernus or found to be faulty upon receipt. Customers are responsible for ensuring the correct part is ordered before purchase. Technical advice is provided in good faith and does not guarantee fault diagnosis.
Due to the nature of replacement parts and electrical/gas components, we cannot accept returns for incorrectly diagnosed faults, incorrect parts ordered by the customer, or parts that have been fitted, installed, or used
For any further enquiries, please contact us at info@infernus.co.uk